Corporate Entry 183 / 1011 60-second read

Friction

Anything that slows down a process or makes it harder for a user.

The comparisoni

✗ Wrong

There is a lot of friction on the floor.

✓ Correct

Having a 10-field sign-up form creates too much friction for the user.

The ruleii

FRICTION = resistance.

Borrowed from physics to describe human behavior and effort.

Memory aidiii

Remember it like this

Friction slows things down.

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